Terms & Conditions.

1. Agreement, operator, and eligibility

Bruno is operated by VEO Shop LLC, a Wyoming limited liability company (“Bruno,” “we,” “us,” or “our”). These Terms govern iambruno.com, app.iambruno.com, the public website builder, dashboards, customer intake links, hosted websites, editors, and related Bruno services we make available to you. “You” means the individual or organization using or purchasing a service. Our Privacy Policy explains personal-information processing.

When these Terms are presented for acceptance and you accept them, they form an agreement between you and us. Use of a service after reasonable notice of applicable terms also constitutes acceptance to the extent permitted by law. Mere publication of these Terms does not replace any consent or express agreement legally required. If you do not agree, do not submit content, purchase, or use the affected service.

You must be at least 18 and legally able to enter this agreement. If acting for a business, you represent that you may bind it. You must provide accurate contact and billing information, protect account credentials and intake links, and notify us promptly of suspected unauthorized access. We may verify ownership or authority before restoring access, changing domains, or disclosing information.

Specific written order terms or a separately signed agreement take precedence for that order where they expressly conflict with these Terms. Mandatory laws and rights that cannot be waived take precedence over every provision here.

2. What Bruno provides

Bruno provides AI-assisted website research, redesign, text and image creation, editing, publishing, hosting, domain setup, business email, and, where offered, human-assisted Concierge work. Other available tools may include presentations, business cards, brochures, social publishing, connected services, and phone-system features. A tool’s appearance in a dashboard or demonstration does not mean it is included in every plan or available for purchase.

The checkout description and availability displayed when you order determine your purchased scope. Current public website offers are:

Prices are in US dollars unless checkout states otherwise. Paid website plans are one-time purchases for the included one-year service period, not monthly subscriptions. Unless your order expressly states otherwise, that period starts when the purchased hosting service is made live. “Unlimited” applies to the advertised editing or redesign activity within your paid service period, not unrelated services, unlimited infrastructure, abusive automated workloads, instant fulfillment, or perpetual support. Reasonable queues, rate limits, capacity controls, and fair-use measures may apply without removing the core purchased entitlement.

Launch and delivery estimates, including five-minute previews or setup estimates, are estimates rather than deadlines or service-level guarantees. DNS propagation, domain eligibility, payment confirmation, incomplete assets, third-party availability, and your approvals may delay delivery. You are responsible for reviewing and approving text, images, forms, contact destinations, and website behavior before relying on a launch.

3. Payment, fulfillment, refunds, and renewal

You authorize the payment selected at checkout and applicable disclosed taxes or charges. Payments are processed by third parties such as PayPal under their own terms. We may retain transaction identifiers, payment status, billed amounts, processor fees, and accounting records. Approval in a browser alone is not proof of successful settlement; fulfillment may depend on verified payment confirmation.

We do not automatically turn a one-time website purchase into a recurring subscription. Hosting, mailboxes, domains, and other time-limited services may require renewal after the included period. Renewal pricing and any recurring-payment authorization must be disclosed separately before charging you. We may change future prices, but not retroactively increase an accepted, paid order.

Contact help@iambruno.com promptly if you believe a payment or fulfillment is incorrect. Except where required by law or agreed in writing, a change of mind does not automatically entitle you to a refund after personalized work, domain registration, or third-party provisioning has begun. This does not eliminate refunds or remedies for services we fail to supply, defects covered by law, or statutory cancellation rights. We will assess refund requests according to fulfillment status, documented work, and applicable law; a “no refunds” label cannot override mandatory rights.

Where consumer withdrawal rights apply, they remain available unless the lawful conditions for an exception or loss of the right have been met. Immediate performance and any required acknowledgment must be obtained separately where the law requires it; these Terms alone are not a substitute. Fraud, reversed payments, or unresolved payment disputes may lead to proportionate suspension. Nothing prevents you from exercising a legitimate payment-dispute right.

4. Your materials, images, likeness, and output

“Customer Content” includes uploaded or supplied images, logos, names, likenesses, audio, video, documents, CVs, prompts, instructions, business details, website materials, and other assets. You retain your existing ownership rights. You represent that you own, or have obtained sufficient permission to use and authorize processing of, Customer Content, including intellectual-property, publicity, privacy, performer, and image/likeness rights. Providing a website URL does not itself prove you own that website or its assets.

You grant Bruno a non-exclusive, worldwide, royalty-free license to receive, store, copy, host, cache, transmit, display, format, edit, translate, enhance, adapt, combine, and create derivative versions of Customer Content as reasonably necessary to provide, support, secure, and fulfill your requested services. This includes sending relevant materials to AI/API providers, hosting providers, contractors, and other service providers under the purposes and safeguards in our Privacy Policy. We may sublicense this operational license to those providers only as needed for those purposes.

If you submit your own image, voice, or likeness for a requested creative feature, you authorize the corresponding editing, enhancement, transformation, and inclusion in the requested deliverables. For another person, you must have the necessary permission, including guardian authorization where applicable. This is not blanket permission to impersonate someone, create an unauthorized endorsement, identify someone through biometric analysis, or publish private or harmful material.

The operational license lasts while required for the service and, afterward, only for necessary backups, lawful retention, disputes, security, and applicable improvement permissions. Public marketing use of your identifiable likeness or private materials is not automatically granted by this operational license; we will obtain any additional permission required for such use.

As between you and Bruno, after applicable payment you may use the deliverables created for you for their intended commercial purpose, and we assign to you any transferable rights we own in bespoke deliverables, excluding our pre-existing software, reusable templates, tools, methods, and third-party materials. You receive the license needed to use our embedded components as part of the deliverable. Open-source and third-party assets retain their own license conditions. AI outputs may be similar to other outputs, may not be exclusive, and may lack copyright protection. We do not guarantee registrability, non-infringement, trademark clearance, or ownership of rights that neither party has.

5. AI models, APIs, intermediaries, and connected providers

This describes our current provider selection, not a permanent promise about provider identity, nationality, ownership, or processing location. We may change models, suppliers, API intermediaries, or routing as the service evolves, including providers based in other countries. Material changes to personal-data processing will be communicated and additional consent obtained where required by law. A provider being US-based does not mean every server, employee, subprocesser, or processing activity is located in the United States.

You understand that providing the service may involve transmitting relevant inputs and receiving outputs through third-party APIs, gateways, authorized model distributors, multiple provider accounts or credentials, and contractors. Depending on the feature, providers may include OpenAI, Google, or Anthropic/Claude if introduced, along with hosting, storage, domain, payment, email, communications, and integration providers. Listing a potential provider does not mean your information is currently sent to that provider. We describe actual processing categories and changes in the Privacy Policy.

We may select, substitute, or combine tools appropriate to the feature, subject to your purchased scope, applicable privacy obligations, and any express written restrictions we accept. Providers’ processing, retention, security, and permitted uses depend on their applicable agreements and settings. We do not promise zero provider retention or a particular provider’s training exclusion unless expressly confirmed for your arrangement.

AI may produce inaccurate, incomplete, biased, inappropriate, insecure, or infringing material. You must review outputs and verify factual claims, regulated disclosures, legal content, accessibility, tax information, and suitability for your use. Bruno is not your lawyer, accountant, regulated financial adviser, medical provider, or compliance certifier. Do not upload secrets, identity documents, sensitive personal information, or regulated records unless a suitable feature and agreement expressly support them.

6. Product development and software training

Subject to applicable law, existing confidentiality commitments, and the Privacy Policy, you grant us a non-exclusive, worldwide, royalty-free license to use Customer Content you are legally entitled to license, outputs, feedback, and usage information to evaluate, test, improve, and develop Bruno’s software, workflows, quality controls, and proprietary systems, including training our own software and models where lawful. This improvement license may continue after account closure for lawfully retained non-personal or genuinely anonymized material and system improvements already developed.

This intellectual-property license is not a waiver of privacy rights and is not, by itself, express consent to train on identifiable personal data. Sensitive personal data, private mailbox or message contents, CVs, private intake documents, confidential materials, and identifiable likenesses are not authorized for general model training solely because you used Bruno. We will obtain separate permission or establish another applicable lawful basis where required. We will not silently apply new training uses to information collected under incompatible earlier commitments. Anonymous statistics must not be used to reidentify you.

You may send an improvement-use objection or consent withdrawal to our contact email. Its effect depends on the legal basis, applicable rights, and the nature of the retained material; we will explain the result. Withdrawal does not retroactively invalidate lawful prior processing, and any applicable erasure or other mandatory rights remain available. Third-party model providers’ training practices are separate from Bruno’s own development activities.

7. Acceptable use and customer responsibilities

You may not use Bruno or a hosted site for unlawful conduct, fraud, phishing, malware, credential theft, spam, prohibited discrimination, harassment, threats, exploitation, sexual abuse material, privacy violations, infringing material, or deceptive impersonation. You may not bypass access controls, disrupt services, misuse shared infrastructure, or publish content you have no right to use. Activities subject to sanctions, licensing, age restrictions, professional rules, or regulated disclosures must comply with those rules.

You are responsible for the legality of your business, website claims, offers, customer communications, visitor-data collection, recruiting, and uploaded materials. You must obtain legally required consent for email campaigns, call recording, synthetic voice use, tracking, cookies, and connected accounts. You must provide your own business privacy notices and terms where appropriate; our platform policy is not automatically your business’s privacy policy. You remain responsible for your employees’, contractors’, and authorized account users’ activity.

Do not use shared business mailboxes for bulk unsolicited mail. Delivery, inbox placement, search ranking, lead volume, revenue, and third-party approval are not guaranteed. Phone, social-media, marketing, and other connected services may require separate purchases or provider accounts; website-plan pricing does not automatically include them.

8. Hosting, domains, mailboxes, security, and portability

You authorize us and our providers to provision, host, migrate, configure, maintain, secure, and update the services you order, including DNS records, WordPress installations, relevant plugins, SSL certificates, and business mailboxes. For domains you already own, you authorize only the administration necessary for the requested setup; you remain responsible for registrar access, verification, delegation, and renewal unless separately agreed.

Domain registration depends on availability, registry rules, accurate registrant information, and successful acquisition. Domains and extensions may have separate terms and renewal prices. A domain newly registered for you is intended for your business use; transfer or control requests are subject to ownership verification, registry transfer restrictions, payment, and technical requirements. No domain is guaranteed until registration completes. Bruno token links and subdomains remain under Bruno’s control and are not transferable domain registrations.

“SSL and security” describes setup and reasonable protective measures, not a guarantee against every attack, breach, outage, or data loss. Third-party infrastructure, renewals, browser behavior, updates, and your actions may affect availability. Unless agreed in writing, there is no guaranteed uptime or recovery-time service level. Keep independent copies of important business materials and email. Backup availability and restoration are not guaranteed beyond any expressly purchased commitment.

You may request available exports or migration assistance. Some generated assets or data may be exportable; proprietary editors, accounts, infrastructure, domain-based subdomains, and third-party features may not transfer. Assistance beyond the purchased scope may have separately disclosed fees. On expiry or termination, services may stop and content may eventually be deleted under retention rules. We will give reasonable notice of ordinary paid-service expiry or discontinuation when practicable; security or legal incidents may require immediate action.

9. Suspension, termination, and lawful disclosures

We may investigate abuse and restrict features, remove content, disable hosted sites or mailboxes, suspend fulfillment, or terminate an account when reasonably necessary because of illegal activity, material breach, nonpayment, fraud, compromised credentials, threats to others or infrastructure, third-party requirements, or binding legal obligations. We may act immediately where delay would create risk or violate law; otherwise, we will ordinarily give notice and a reasonable opportunity to address a remediable issue.

You may stop using Bruno and request account closure. Closing an account does not automatically erase domain-registry records, statutory accounting records, security logs, backups, or third-party records, and does not automatically create a refund entitlement. Clauses intended to survive, including accrued payments, retained licenses where applicable, confidentiality obligations, liability limits, and dispute terms, survive termination.

We may preserve or disclose relevant information in response to valid legal process, lawful law-enforcement requests, applicable reporting duties, or where otherwise legally permitted and reasonably necessary to prevent fraud, protect rights, or address a serious safety threat. We do not claim unlimited disclosure rights, voluntary access to every private communication, or immunity from legal safeguards. We may notify affected users when lawful and appropriate; notice may be prohibited or delayed by law.

10. Warranties, liability, indemnity, and disputes

To the maximum extent permitted by law, services and AI outputs are supplied “as is” and “as available,” without implied warranties of merchantability, fitness for a particular purpose, exclusivity, non-infringement, or uninterrupted operation. This disclaimer does not exclude express purchased commitments, legally required standards, or remedies that cannot be excluded.

To the maximum extent permitted by law, neither party is liable under this agreement for indirect, consequential, special, punitive, or incidental damages, including lost profits or business opportunities. Bruno’s aggregate liability arising from the affected services is limited to the greater of US$100 or the amount you paid Bruno for those services during the 12 months preceding the event giving rise to the claim. These limitations do not apply where prohibited by law, including liability for fraud, willful misconduct, gross negligence where it cannot be limited, or death or personal injury caused by negligence where such limitation is unlawful. Mandatory privacy and consumer remedies remain unaffected.

For business customers, to the extent permitted by law, you will indemnify Bruno against third-party claims and reasonable defense costs arising from your unlawful Customer Content, infringement of others’ rights, or material misuse of the services. This does not cover claims caused by Bruno’s own actionable misconduct. We will notify you reasonably, permit appropriate participation in the defense, and not impose a settlement admitting your fault or creating non-monetary obligations without your consent.

Contact us first to try to resolve a dispute informally; this is not a prerequisite where urgent relief or a statutory deadline applies. Wyoming law governs to the extent permitted, without displacing mandatory protections of your place of residence. For business disputes, the competent courts in Wyoming are the agreed forum unless another forum is legally required. Consumers retain access to any courts and remedies available under mandatory law. These Terms do not impose mandatory arbitration, a prohibition on honest reviews, or a waiver of non-waivable rights.

11. Changes, general provisions, and contact

We may update these Terms, models, providers, features, technical methods, and future offers as Bruno evolves. We will update the effective date and give reasonable notice of material changes where required or appropriate. Changes ordinarily operate prospectively. A posted amendment cannot retroactively authorize incompatible personal-data use, remove accrued rights, or materially reduce an accepted paid scope without a lawful basis, required agreement, or appropriate remedy. Continued use constitutes acceptance of notified changes only to the extent valid under applicable law.

If a provision is unenforceable, the remaining provisions continue to apply to the extent lawful. A failure to enforce a provision is not a waiver. We may transfer this agreement as part of a genuine business restructuring or transfer, subject to applicable law and privacy safeguards; your mandatory rights remain protected. Events beyond reasonable control may affect delivery, but do not excuse legally non-excludable duties.

For service, legal, abuse, intellectual-property, or privacy inquiries, contact VEO Shop LLC, Wyoming, United States at help@iambruno.com. Please identify the relevant account, domain, issue, and requested action. Do not email passwords or unnecessary sensitive records.